If you didn't find what you're looking for, please email us at kosastep@gmail.com . We usually respond within 24 hours.
Still have questions?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Q: “How long does shipping take?”
We process orders within 2–4 business days. Once shipped, standard delivery typically takes 5一8 business days to anywhere in the US. Remote areas (Alaska, Hawaii, Puerto Rico) may take an additional 2–3 business days.
Q: “How much is shipping?”
Shipping costs are based on your order total:
• Orders under $85: $15.99
• Orders $85 and over: FREE
Q: “Do you ship internationally?”
Currently, we only ship within the United States. We do not offer international shipping at this time.
Q: “ What if I need a different size?”
If your shoes don't fit quite right, you can return them for a refund within 30 days of delivery. We recommend using our Size Guide before placing an order — it includes foot length, width, and circumference measurements to help you
find the perfect fit.
Tip for wide feet: If you have a wider foot or higher instep, we recommend going one size up for extra comfort.
Q: “Can I return my order?”
Yes. You can return any unworn item within 30 days of delivery. Please email us at support@[yourdomain].com to initiate a return. A return shipping label will be provided for $9.99, which will be deducted from your refund.
Q: “What items cannot be returned?”
Final sale items (such as gift cards or any promotional discount items) cannot be returned. All international orders are final sale as well.
Q: “What if my shoes arrive damaged or defective?”
This rarely happens, but if it does, please contact us within 3 days of delivery with photos of the defect. We'll arrange a free replacement or a full refund.
Q: “Can I cancel or change my order?”
If you need to cancel or change your order, please contact us as soon as possible. We can only accept cancellations within 2 hours of placing the order — all orders placed after that will already be in processing.
Q: “ How do I know what size to order?”
We recommend measuring your foot length, width, and circumference before ordering. A detailed Size Guide is
available on our website based on US, EU, and UK sizing standards. You can also refer to our real customer tips for narrow, standard, and wide feet.
Are your shoes true to size?
Most of our shoes fit true to size. However, some styles with woven or elastic bands tend to be more forgiving. If your foot is between sizes or slightly wider, please consider sizing up for a comfortable fit.
Q: “How should I care for my shoes?”
• Leather & suede: Use a soft cloth and leather cleaner. Avoid water and direct heat.
• Woven & fabric: Gently hand wash with mild soap and air dry. Do not machine wash.
• Jelly & PVC: Wipe clean with a damp cloth. Avoid prolonged exposure to high heat.
Q: “Why are your shipping times 5一8 days?”
We partner with USPS, UPS, and local couriers to ensure reliable tracking and safe delivery across the US. Our 5–8 day timeframe is standard for the national shipping network we use — every package is fully trackable from our
warehouse to your door.
Q: “Can I track my order?”
Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order through your account or at the carrier's website.
Q: “ Do you offer expedited shipping?”
Currently, we offer only standard shipping (5–8 business days). We are working on adding faster options in the near future.
Q: “What payment methods do you accept?”
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and Apple Pay.
